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Operations & Customer Ops
KobNeti Support Hub
Multi-tenant support desk bridging WhatsApp, live website chat, ticket queues, and telecom API uptime monitors.
Client: KobNetiYear: 2025Status: In Production
Mean Resolution Time: -52% vs manual
-52%
Resolution Time
Multi
Channels
Outcome
Reduced resolution time by 52% across regional telco reseller teams.
Overview
Enterprise ops support mesh for telecom and multi-tenant desks.
Stack
Node.jsWebSocketsLaravel FilamentRedis
Build with M2B
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